Fresh food still shipping during COVID-19 | Scratch

We have lots of food, shipping quickly so no need to stock up too much. More info here. Stay safe folks!

Fresh food still shipping during COVID-19

Hey folks,
We hope you’re doing OK and staying healthy and sane in these crazy times. With most of us on lockdown and relying on our food delivery to keep your dogs healthy, we wanted to update you on how we were going.

Short version – it’s all good for now and we don’t believe that your Scratch deliveries will be impacted by COVID-19 but the world is changing quickly so it’s best to have a little extra.

Do we have enough food for your dog?

When we saw things escalating, we made a lot more food just in case we had to shut down manufacturing at any point, so we have good stock of delicious food for your dog.

Are you accepting new subscribers right now?

Sure are. We have plenty of freshly made food and our delivery is business as usual so food should be with you within 2-4 days of placing your first order.

What if people panic buy or if lots of dogs sign up to Scratch?

We have lots of food, but if we’re unable to make more or if things get tight, we always prioritise subscribers and turn off new customer sign-ups so your dog doesn’t go hungry. Once you’re in, you’re in.

What about delivery?

Like most online businesses, if the spread of the virus is not controlled, our warehouse team gets sick or bans on workplaces are implemented, then our factory, warehouses or Australia Post may be not be able to operate for a period.

We don’t think this will happen as our Scratch food manufacturing and delivery should be classed by the government as an essential service (based on what has already overseas rulings and that most politicians have dogs).

However, as we all know, it’s a crazy world and things are changing quickly so we’ll email all subscribers if that ever changes.

Should I stock up?

Just in case, you may want to bring your next order forward by a few days so you always have at least 21 days of food as a back-up, but having more than that is not recommended at this stage.

As always, please feel free to contact us via email or Live Chat with any questions but above all, please stay in, look after yourselves and give your dogs lots of pats for us.

– Mike, Doug, Izzi, Wendy & Stu

Grain-free
Turkey, Lamb & Beef

$69 per box

 

Grain-free
Kangaroo

$79 per box

Large Breed Puppy Kibble
Both Recipes Share:
  • 97% Aussie ingredients
  • The same whole veggies
  • The same extra vitamins & good oils
  • Nutritionally complete
  • Tons of meat
  • For all life stages, from puppies through to silver foxes
  • Great for allergies & intolerances
Dog Food
Kibble size
30% Protein
Large breed puppy friendly!
Multiple animal proteins for diverse nutrients
Larger sized pieces to slow down fast eaters
Differences:
Kibble size
28% Protein
Not for large breed puppies
Single animal protein - amazing for dogs with allergies or on elimination diets
Sustainably-sourced Kangaroo
More Kangaroo than any other dry food