Delivery & Returns | Scratch

Delivery & Returns

Where does Scratch ship, and how much?

We ship to most places in Victoria, New South Wales, Queensland, Tasmania and South Australia.

Shipping is free for all Melbourne, Brisbane & Sydney customers and subsidized down to a small fee for everyone else. Head to checkout and enter your address to see exactly how much it is to get to your door.

One day (hopefully in 2020) we’ll offer free shipping Australia-wide, but shipping dog food is expensive, so we’ve subsidized the cost as best we can for now. Watch this space.

Do I get notified before a new order will ship?

Once you’re subscribed and due a fresh delivery, we’ll give you a seven day heads up that your next box is about to ship. This is really useful in case you’ve been mixing in other food and still have plenty left, or you want to speed it up and get it ASAP.

How quick will my order ship?

If you join Scratch before 11am on business day, your first box will leave same-day. Renewal orders will leave the same day as promised.

We ship with Australia Post, with orders typically arriving at your door within 1-2 days for Melbourne metro and 2-4 days everywhere else.

Do I get a tracking code?

Sure do! We’ll email you as soon as your order leaves the warehouse with your tracking code and a reminder of each dogs feeding guide.

Do I need to be home to accept my order?

We use Australia Post eParcel with no signature. This means that if you are not home and Australia Post can find a suitable location they will leave the box for you. If they can not find a suitable location they will leave a card and you will need to pick it up from your local post office.

If you have a free MyPost account https://auspost.com.au/mypost/auth/#/register you can also get delivery to a Parcel Locker where you can pick it up 24/7

Are there any returns?

We offer a 100% money-back guarantee on your first box (limited to one box only).

Scratch is only full of the good stuff, so if you sign up, transition your dog over and they’re still not into it, just let us know and we’ll refund the full cost of your first box for you.

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