Delivery & Returns | Scratch

We just made lots of food, shipping quickly. Stay safe folks!

Delivery & Returns

Where does Scratch ship, and how much?

We ship to most places in Victoria, New South Wales, Queensland, Tasmania and South Australia.

Shipping is free for all Melbourne, Brisbane & Sydney customers and subsidized down to a small fee for everyone else. Head to checkout and enter your address to see exactly how much it is to get to your door.

One day (hopefully in 2020) we’ll offer free shipping Australia-wide, but shipping dog food is expensive, so we’ve subsidized the cost as best we can for now. Watch this space.

Do I get notified before a new order will ship?

Once you’re subscribed and due a fresh delivery, we’ll give you a seven day heads up that your next box is about to ship. This is really useful in case you’ve been mixing in other food and still have plenty left, or you want to speed it up and get it ASAP.

How quick will my order ship?

If you join Scratch before 11am on business day, your first box will leave same-day. Renewal orders will leave the same day as promised.

We ship with Australia Post, with orders typically arriving at your door within 1-2 days for Melbourne metro and 2-4 days everywhere else.

Do I get a tracking code?

Sure do! We’ll email you as soon as your order leaves the warehouse with your tracking code and a reminder of each dogs feeding guide.

Do I need to be home to accept my order?

We use Australia Post eParcel with no signature. This means that if you are not home and Australia Post can find a suitable location they will leave the box for you. If they can not find a suitable location they will leave a card and you will need to pick it up from your local post office.

If you have a free MyPost account https://auspost.com.au/mypost/auth/#/register you can also get delivery to a Parcel Locker where you can pick it up 24/7

Are there any returns or samples?

That’s right. We don’t do samples, but we instead offer a 100% money-back guarantee on your first order. It helps us save the planet on packaging and means that your woofer has more than a few bites to transition too.

Scratch is only full of the good stuff, so if you sign up, transition your dog over and they’re still not into it, just let us know and we’ll refund the full cost of your first order for you.

Dogs

We ask.

Like a good butt sniff, we get the lowdown on your dog. We then calculate a feeding program around how many calories they need to be their healthiest.

Box

We make.

Using this data, we work out when they'll need a fresh box. No artificial preservatives, just fresher, grain-free goodness on subscription that you can control.

Dog Food Subscription

We send.

Better tell your chiro you won’t be back. We send Scratch direct to your door for free and timed to your dogs needs. Going on hols? You can pause it. Nearly out? You can speed it up. Pup not into it? We’ll give you your money back.

Grain-free
Turkey, Lamb & Beef

$69 per box

 

Grain-free
Kangaroo

$79 per box

Large Breed Puppy Kibble
Both Recipes are:
  • Packed full of whole, Australian vegetables
  • Protein rich with local, sustainably-sourced meat
  • Cooked with four healthy oils for healthy skin & coat
  • Nutritionally (and emotionally) complete
  • Naturally high in fibre to fix gut problems
  • Suitable for all life stages, from puppies through to silver foxes
  • Are great for allergies & intolerances
Dog Food
Kibble size
30% Protein
Large breed puppy friendly!
Multiple animal proteins for diverse nutrients
Larger sized pieces to slow down fast eaters
Differences:
Kibble size
28% Protein
Not for large breed puppies
Single animal protein - amazing for dogs with allergies or on elimination diets
Sustainably-sourced Kangaroo
Added supplements for joint health (great for older dogs)

Stocked up but interested?
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