Delivery & Returns | Scratch Pet Food

Delivery & Returns

Where does Scratch ship, and how much?

Melbourne, Geelong & Sydney – free

Vic Surf Coast – $5 per box

Adelaide – $5 per box

Brisbane – $8 per box

If we don’t yet ship to your area and you’d really love some Scratch, just ask and we’ll see what we can do for you 🙂

One day (hopefully in 2019) we’ll offer free shipping Australia-wide, but shipping dog food is expensive, so we’ve subsidized the cost as best we can for now. Watch this space.

Do I get notified before a new order whill ship?

Once you’re subscribed and due a fresh delivery, we’ll give you a seven day heads up that your next box is about to ship. This is really useful in case you’ve been mixing in other food and still have plenty left, or you want to speed it up and get it ASAP.

How quick will my order ship?

If you join Scratch before 10am on business day, your first box will leave same-day. Renewal orders will leave the same day as promised.

We ship with Australia Post, with orders typically arriving at your door within 1-2 days for metro and 1-3 days for rural.

Do I get a tracking code?

Sure do! We’ll email you as soon as your order leaves the warehouse with your tracking code and a reminder of each dogs feeding guide.

Do I need to be home to accept my order?

We use Australia Post eParcel with no signature. This means that if you are not home and Australia Post can find a suitable location they will leave the box for you. If they can not find a suitable location they will leave a card and you will need to pick it up from your local post office.

If you have a free MyPost account https://auspost.com.au/mypost/auth/#/register you can also get delivery to a Parcel Locker where you can pick it up 24/7

Are there any returns or samples?

That’s right. We don’t do samples, but we instead offer a 100% money-back guarantee on your first order. It helps us save the planet on packaging and means that your woofer has more than a few bites to transition too.

Scratch is only full of the good stuff, so if you sign up, transition your dog over and they’re still not into it, just let us know and we’ll refund the full cost of your first order for you.

Where do you ship?

You can currently get fresh deliveries of Scratch in Melbourne-metro, Sydney-metro, Adelaide-metro and some regional NSW and Victorian towns. If you’re unsure, enter your postcode at checkout to find out if Scratch is available in your area.

Unfortunately, it costs us anywhere from $10 – 24 more per box to ship outside of Melbourne & Sydney metro so a $5 shipping fee is offered at some locations to cover some of the extra cost in getting Scratch to you. We hope to offer free delivery Australia-wide in time.

Will you ship Australia-wide soon?

Hopefully, yes. We definitely plan on shipping Australia-wide but shipping heavier items like dog food is quite expensive in Australia, so we need warehouses set up around the country.

Asset 10

We ask.

Like a good butt sniff, we get the lowdown on your dog. We then calculate a feeding program around how many calories they need to be their healthiest.

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We make.

Using this data, we work out when they'll need a fresh box. No artificial preservatives, just fresher, grain-free goodness on subscription that you can control.

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We send.

Better tell your chiro you won’t be back. We send Scratch direct to your door for free and timed to your dogs needs. Going on hols? You can pause it. Nearly out? You can speed it up. Pup not into it? We’ll give you your money back.